Return & Refund Policy
Last updated 30 Sept 2026
Returns
You can request a return within 7 days of delivery.
How to request a return
- Sign in and go to My Account → Orders.
- Open the order and choose Request a return.
- Select the items and quantity, tell us the reason, and add photos if the items arrived damaged.
Our team reviews every request and replies within [confirm: 1–2] working days.
What can be returned
- Items that arrived damaged, defective or wrong
- [confirm: unused items in their original packaging]
What can't be returned
- Items that have been used for food. For hygiene reasons, used tableware can't be returned.
- Requests made more than 7 days after delivery
Return shipping
[confirm: We arrange a free pickup for damaged or wrong items. / The customer pays return shipping for other returns.]
Refunds
Once your return is approved and the items are checked, we refund you:
- Online payments (UPI, card, netbanking): to your original payment method. Banks usually take 5–7 working days to show the refund.
- Cash on delivery: to your bank account or UPI ID, which we'll ask you for.
You can follow the status of your return in My Account → Orders.
Cancellations
You can cancel an order from My Account → Orders until it is shipped. If you paid online, the full amount is refunded to your original payment method.
Need help?
Contact us from My Account → Support, or email hello@bharataum.com.